How can I set a deposit limit?

Log into your account and adjust your deposit limit under 'Account Settings'.

What should I do if I suspect a gambling problem?

Use our self-assessment test and seek help from the resources listed above.

Can I reverse a self-exclusion?

Once a self-exclusion is set, it cannot be reversed until the period expires.

How do I register with the RVO?

Register through the Citizen Portal, data box, or by applying to the Ministry of Finance.

What age verification measures are in place?

We require identity verification to ensure compliance with the 18+ age requirement.

Responsible Gaming at LeoVegas

At LeoVegas, we are committed to promoting responsible gaming practices in accordance with §§ 13-16 of Act No. 186/2016 Coll. Our goal is to provide a safe and enjoyable environment for all players. We offer various tools and resources to help you manage your gaming activity responsibly, ensuring that gaming remains a source of entertainment.

What responsible gaming means

Responsible gaming involves making informed decisions to ensure that gambling remains a fun and controlled activity. It means understanding the risks, setting limits, and recognising when it might be time to take a break. Our platform provides numerous tools to help players maintain control over their gaming habits.

Warning signs of problem gambling

Spending more money on gambling than intended
Neglecting responsibilities and obligations due to gambling
Borrowing money to gamble or pay gambling debts
Feeling anxious or stressed when not gambling
Lying to family or friends about gambling activities
Chasing losses in an attempt to recover money
Experiencing mood swings related to gambling outcomes
Using gambling as an escape from personal issues

Self-limit tools available on our platform

Deposit limit (daily / weekly / monthly)

Players can set deposit limits on a daily, weekly, or monthly basis to control the amount of money they can deposit into their account.

Bet and loss limit

Set limits on the amount you can bet or lose over a specified period to manage your gaming budget effectively.

Session time limit and reality check

Control the duration of your gaming sessions with time limits and receive reality checks to remind you of your session length.

Time-out (24 hours / 7 days / 30 days)

Take a short break from gaming by activating a time-out period, available for 24 hours, 7 days, or 30 days.

Self-exclusion

If you need a longer break, you can opt for self-exclusion periods of 1 month, 6 months, 1 year, or indefinitely (minimum 2 years as per § 16 of Act No. 186/2016 Coll.). This prevents access to your account during the exclusion period.

Czech Self-Exclusion Register (Rejstřík vyloučených osob - RVO)

The RVO is maintained by the Ministry of Finance of the Czech Republic. Players can register via the Citizen Portal, data box, or by submitting an application to the Ministry. More information is available at https://rejstrik-her.financnisprava.cz.

Protection of minors

We enforce a strict 18+ age requirement for all players, with identity verification processes in place as mandated by § 46 of the gambling act to prevent underage gambling.

Gambling self-assessment test

Answer the following questions to assess your gambling habits:

Do you gamble to escape from a boring or unhappy life?
Have you ever lied to family or friends about the amount of money you spend on gambling?
Do you feel restless or irritable when trying to cut down or stop gambling?
Have you tried to win back money you lost by gambling more?
Has gambling caused you any health problems, including stress or anxiety?
Have you missed work or other important activities due to gambling?

Where to find help in the Czech Republic

National Addiction Helpline: 800 350 000 (free, 24/7)
Společnost Podané ruce - podaneruce.cz
Anonymous Gamblers Czech Republic (Anonymní Gambleři)
Addiction Clinic, 1st Faculty of Medicine, Charles University and General University Hospital in Prague
hazardni-hrani.mzcr.cz (Ministry of Health portal)

How to activate a limit or self-exclusion step by step

Log into your LeoVegas account.
Navigate to the 'Account Settings' section.
Select 'Responsible Gaming Tools' to choose your desired limit or self-exclusion option.
Confirm your choice and receive a confirmation email.

Contact our Responsible Gaming team

If you have questions or need assistance, contact our Responsible Gaming team at rg@leovegas-bonus.cz. Our team is available to support you with any queries during business hours.

FAQ

How can I set a deposit limit? Log into your account and adjust your deposit limit under 'Account Settings'.
What should I do if I suspect a gambling problem? Use our self-assessment test and seek help from the resources listed above.
Can I reverse a self-exclusion? Once a self-exclusion is set, it cannot be reversed until the period expires.
How do I register with the RVO? Register through the Citizen Portal, data box, or by applying to the Ministry of Finance.
What age verification measures are in place? We require identity verification to ensure compliance with the 18+ age requirement.

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